{ "info": { "_postman_id": "8d038d99d8149e9d", "name": "Kydesk Helpdesk API", "description": "Colección oficial de la API de Kydesk. Configura las variables `base_url` y `api_token` en el entorno.", "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json" }, "item": [ { "name": "Meta", "item": [ { "name": "GET /me", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/me", "host": [ "{{base_url}}" ], "path": [ "me" ] }, "description": "Identidad del token" } }, { "name": "GET /health", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/health", "host": [ "{{base_url}}" ], "path": [ "health" ] }, "description": "Health check" } }, { "name": "GET /stats", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/stats", "host": [ "{{base_url}}" ], "path": [ "stats" ] }, "description": "Estadísticas del workspace" } }, { "name": "GET /search?q=ejemplo", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/search?q=ejemplo", "host": [ "{{base_url}}" ], "path": [ "search" ] }, "description": "Búsqueda global" } } ] }, { "name": "Tickets", "item": [ { "name": "GET /tickets?per_page=25", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/tickets?per_page=25", "host": [ "{{base_url}}" ], "path": [ "tickets" ] }, "description": "Listar tickets" } }, { "name": "POST /tickets", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/tickets", "host": [ "{{base_url}}" ], "path": [ "tickets" ] }, "description": "Crear ticket" } }, { "name": "GET /tickets/{{ticket_id}}", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/tickets/{{ticket_id}}", "host": [ "{{base_url}}" ], "path": [ "tickets", "{{ticket_id}}" ] }, "description": "Detalle" } }, { "name": "PATCH /tickets/{{ticket_id}}", "request": { "method": "PATCH", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/tickets/{{ticket_id}}", "host": [ "{{base_url}}" ], "path": [ "tickets", "{{ticket_id}}" ] }, "description": "Actualizar" } }, { "name": "DELETE /tickets/{{ticket_id}}", "request": { "method": "DELETE", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/tickets/{{ticket_id}}", "host": [ "{{base_url}}" ], "path": [ "tickets", "{{ticket_id}}" ] }, "description": "Eliminar" } }, { "name": "POST /tickets/{{ticket_id}}/comments", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/tickets/{{ticket_id}}/comments", "host": [ "{{base_url}}" ], "path": [ "tickets", "{{ticket_id}}", "comments" ] }, "description": "Añadir comentario" } }, { "name": "GET /tickets/{{ticket_id}}/comments", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/tickets/{{ticket_id}}/comments", "host": [ "{{base_url}}" ], "path": [ "tickets", "{{ticket_id}}", "comments" ] }, "description": "Listar comentarios" } }, { "name": "POST /tickets/{{ticket_id}}/escalate", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/tickets/{{ticket_id}}/escalate", "host": [ "{{base_url}}" ], "path": [ "tickets", "{{ticket_id}}", "escalate" ] }, "description": "Escalar ticket" } }, { "name": "POST /tickets/{{ticket_id}}/assign", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/tickets/{{ticket_id}}/assign", "host": [ "{{base_url}}" ], "path": [ "tickets", "{{ticket_id}}", "assign" ] }, "description": "Asignar técnico" } }, { "name": "POST /tickets/batch", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/tickets/batch", "host": [ "{{base_url}}" ], "path": [ "tickets", "batch" ] }, "description": "Operación batch" } } ] }, { "name": "Companies", "item": [ { "name": "GET /companies", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/companies", "host": [ "{{base_url}}" ], "path": [ "companies" ] }, "description": "Listar" } }, { "name": "POST /companies", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/companies", "host": [ "{{base_url}}" ], "path": [ "companies" ] }, "description": "Crear" } }, { "name": "GET /companies/{{company_id}}", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/companies/{{company_id}}", "host": [ "{{base_url}}" ], "path": [ "companies", "{{company_id}}" ] }, "description": "Detalle" } }, { "name": "PATCH /companies/{{company_id}}", "request": { "method": "PATCH", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/companies/{{company_id}}", "host": [ "{{base_url}}" ], "path": [ "companies", "{{company_id}}" ] }, "description": "Actualizar" } }, { "name": "DELETE /companies/{{company_id}}", "request": { "method": "DELETE", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/companies/{{company_id}}", "host": [ "{{base_url}}" ], "path": [ "companies", "{{company_id}}" ] }, "description": "Eliminar" } } ] }, { "name": "Categories", "item": [ { "name": "GET /categories", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/categories", "host": [ "{{base_url}}" ], "path": [ "categories" ] }, "description": "Listar" } }, { "name": "POST /categories", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/categories", "host": [ "{{base_url}}" ], "path": [ "categories" ] }, "description": "Crear" } }, { "name": "PATCH /categories/{{cat_id}}", "request": { "method": "PATCH", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/categories/{{cat_id}}", "host": [ "{{base_url}}" ], "path": [ "categories", "{{cat_id}}" ] }, "description": "Actualizar" } }, { "name": "DELETE /categories/{{cat_id}}", "request": { "method": "DELETE", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/categories/{{cat_id}}", "host": [ "{{base_url}}" ], "path": [ "categories", "{{cat_id}}" ] }, "description": "Eliminar" } } ] }, { "name": "Users", "item": [ { "name": "GET /users", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/users", "host": [ "{{base_url}}" ], "path": [ "users" ] }, "description": "Listar" } }, { "name": "POST /users", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/users", "host": [ "{{base_url}}" ], "path": [ "users" ] }, "description": "Crear" } }, { "name": "GET /users/{{user_id}}", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/users/{{user_id}}", "host": [ "{{base_url}}" ], "path": [ "users", "{{user_id}}" ] }, "description": "Detalle" } }, { "name": "PATCH /users/{{user_id}}", "request": { "method": "PATCH", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/users/{{user_id}}", "host": [ "{{base_url}}" ], "path": [ "users", "{{user_id}}" ] }, "description": "Actualizar" } }, { "name": "DELETE /users/{{user_id}}", "request": { "method": "DELETE", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/users/{{user_id}}", "host": [ "{{base_url}}" ], "path": [ "users", "{{user_id}}" ] }, "description": "Eliminar" } } ] }, { "name": "KB", "item": [ { "name": "GET /kb/articles", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/kb/articles", "host": [ "{{base_url}}" ], "path": [ "kb", "articles" ] }, "description": "Listar artículos" } }, { "name": "POST /kb/articles", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/kb/articles", "host": [ "{{base_url}}" ], "path": [ "kb", "articles" ] }, "description": "Crear artículo" } }, { "name": "GET /kb/articles/{{article_id}}", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/kb/articles/{{article_id}}", "host": [ "{{base_url}}" ], "path": [ "kb", "articles", "{{article_id}}" ] }, "description": "Detalle" } }, { "name": "PATCH /kb/articles/{{article_id}}", "request": { "method": "PATCH", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/kb/articles/{{article_id}}", "host": [ "{{base_url}}" ], "path": [ "kb", "articles", "{{article_id}}" ] }, "description": "Actualizar" } }, { "name": "DELETE /kb/articles/{{article_id}}", "request": { "method": "DELETE", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/kb/articles/{{article_id}}", "host": [ "{{base_url}}" ], "path": [ "kb", "articles", "{{article_id}}" ] }, "description": "Eliminar" } }, { "name": "GET /kb/categories", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/kb/categories", "host": [ "{{base_url}}" ], "path": [ "kb", "categories" ] }, "description": "Listar categorías KB" } } ] }, { "name": "SLA", "item": [ { "name": "GET /sla", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/sla", "host": [ "{{base_url}}" ], "path": [ "sla" ] }, "description": "Listar políticas" } }, { "name": "POST /sla", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/sla", "host": [ "{{base_url}}" ], "path": [ "sla" ] }, "description": "Crear política" } }, { "name": "PATCH /sla/{{sla_id}}", "request": { "method": "PATCH", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/sla/{{sla_id}}", "host": [ "{{base_url}}" ], "path": [ "sla", "{{sla_id}}" ] }, "description": "Actualizar" } }, { "name": "DELETE /sla/{{sla_id}}", "request": { "method": "DELETE", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/sla/{{sla_id}}", "host": [ "{{base_url}}" ], "path": [ "sla", "{{sla_id}}" ] }, "description": "Eliminar" } } ] }, { "name": "Automations", "item": [ { "name": "GET /automations", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/automations", "host": [ "{{base_url}}" ], "path": [ "automations" ] }, "description": "Listar" } }, { "name": "POST /automations", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/automations", "host": [ "{{base_url}}" ], "path": [ "automations" ] }, "description": "Crear" } }, { "name": "PATCH /automations/{{auto_id}}", "request": { "method": "PATCH", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/automations/{{auto_id}}", "host": [ "{{base_url}}" ], "path": [ "automations", "{{auto_id}}" ] }, "description": "Actualizar" } }, { "name": "DELETE /automations/{{auto_id}}", "request": { "method": "DELETE", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/automations/{{auto_id}}", "host": [ "{{base_url}}" ], "path": [ "automations", "{{auto_id}}" ] }, "description": "Eliminar" } } ] }, { "name": "Assets", "item": [ { "name": "GET /assets", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/assets", "host": [ "{{base_url}}" ], "path": [ "assets" ] }, "description": "Listar" } }, { "name": "POST /assets", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/assets", "host": [ "{{base_url}}" ], "path": [ "assets" ] }, "description": "Crear" } }, { "name": "PATCH /assets/{{asset_id}}", "request": { "method": "PATCH", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/assets/{{asset_id}}", "host": [ "{{base_url}}" ], "path": [ "assets", "{{asset_id}}" ] }, "description": "Actualizar" } }, { "name": "DELETE /assets/{{asset_id}}", "request": { "method": "DELETE", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/assets/{{asset_id}}", "host": [ "{{base_url}}" ], "path": [ "assets", "{{asset_id}}" ] }, "description": "Eliminar" } } ] }, { "name": "Integrations", "item": [ { "name": "GET /integrations/providers", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/integrations/providers", "host": [ "{{base_url}}" ], "path": [ "integrations", "providers" ] }, "description": "Catálogo de proveedores" } }, { "name": "GET /integrations/events", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/integrations/events", "host": [ "{{base_url}}" ], "path": [ "integrations", "events" ] }, "description": "Eventos disponibles" } }, { "name": "GET /integrations", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/integrations", "host": [ "{{base_url}}" ], "path": [ "integrations" ] }, "description": "Instalaciones del tenant" } }, { "name": "GET /integrations/{{int_id}}", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/integrations/{{int_id}}", "host": [ "{{base_url}}" ], "path": [ "integrations", "{{int_id}}" ] }, "description": "Detalle" } }, { "name": "GET /integrations/{{int_id}}/logs", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/integrations/{{int_id}}/logs", "host": [ "{{base_url}}" ], "path": [ "integrations", "{{int_id}}", "logs" ] }, "description": "Logs de delivery" } } ] }, { "name": "Meetings", "item": [ { "name": "GET /meetings", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/meetings", "host": [ "{{base_url}}" ], "path": [ "meetings" ] }, "description": "Listar reuniones" } }, { "name": "POST /meetings", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/meetings", "host": [ "{{base_url}}" ], "path": [ "meetings" ] }, "description": "Crear reunión" } }, { "name": "GET /meetings/availability", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/meetings/availability", "host": [ "{{base_url}}" ], "path": [ "meetings", "availability" ] }, "description": "Disponibilidad" } }, { "name": "GET /meetings/types", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/meetings/types", "host": [ "{{base_url}}" ], "path": [ "meetings", "types" ] }, "description": "Tipos de reunión" } }, { "name": "GET /meetings/{{meeting_id}}", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/meetings/{{meeting_id}}", "host": [ "{{base_url}}" ], "path": [ "meetings", "{{meeting_id}}" ] }, "description": "Detalle" } }, { "name": "PATCH /meetings/{{meeting_id}}", "request": { "method": "PATCH", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/meetings/{{meeting_id}}", "host": [ "{{base_url}}" ], "path": [ "meetings", "{{meeting_id}}" ] }, "description": "Actualizar" } }, { "name": "DELETE /meetings/{{meeting_id}}", "request": { "method": "DELETE", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/meetings/{{meeting_id}}", "host": [ "{{base_url}}" ], "path": [ "meetings", "{{meeting_id}}" ] }, "description": "Eliminar" } } ] }, { "name": "CRM", "item": [ { "name": "GET /crm/leads", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/crm/leads", "host": [ "{{base_url}}" ], "path": [ "crm", "leads" ] }, "description": "Listar leads" } }, { "name": "POST /crm/leads", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/crm/leads", "host": [ "{{base_url}}" ], "path": [ "crm", "leads" ] }, "description": "Crear lead" } }, { "name": "GET /crm/leads/{{lead_id}}", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/crm/leads/{{lead_id}}", "host": [ "{{base_url}}" ], "path": [ "crm", "leads", "{{lead_id}}" ] }, "description": "Detalle lead" } }, { "name": "PATCH /crm/leads/{{lead_id}}", "request": { "method": "PATCH", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/crm/leads/{{lead_id}}", "host": [ "{{base_url}}" ], "path": [ "crm", "leads", "{{lead_id}}" ] }, "description": "Actualizar lead" } }, { "name": "DELETE /crm/leads/{{lead_id}}", "request": { "method": "DELETE", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/crm/leads/{{lead_id}}", "host": [ "{{base_url}}" ], "path": [ "crm", "leads", "{{lead_id}}" ] }, "description": "Eliminar lead" } }, { "name": "GET /crm/deals", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/crm/deals", "host": [ "{{base_url}}" ], "path": [ "crm", "deals" ] }, "description": "Listar deals" } }, { "name": "POST /crm/deals", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/crm/deals", "host": [ "{{base_url}}" ], "path": [ "crm", "deals" ] }, "description": "Crear deal" } }, { "name": "GET /crm/deals/{{deal_id}}", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/crm/deals/{{deal_id}}", "host": [ "{{base_url}}" ], "path": [ "crm", "deals", "{{deal_id}}" ] }, "description": "Detalle deal" } }, { "name": "PATCH /crm/deals/{{deal_id}}", "request": { "method": "PATCH", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/crm/deals/{{deal_id}}", "host": [ "{{base_url}}" ], "path": [ "crm", "deals", "{{deal_id}}" ] }, "description": "Actualizar deal" } }, { "name": "DELETE /crm/deals/{{deal_id}}", "request": { "method": "DELETE", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/crm/deals/{{deal_id}}", "host": [ "{{base_url}}" ], "path": [ "crm", "deals", "{{deal_id}}" ] }, "description": "Eliminar deal" } }, { "name": "GET /crm/pipelines", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/crm/pipelines", "host": [ "{{base_url}}" ], "path": [ "crm", "pipelines" ] }, "description": "Pipelines" } } ] }, { "name": "Quotes", "item": [ { "name": "GET /quotes", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/quotes", "host": [ "{{base_url}}" ], "path": [ "quotes" ] }, "description": "Listar cotizaciones" } }, { "name": "GET /quotes/{{quote_id}}?expand=items,events", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/quotes/{{quote_id}}?expand=items,events", "host": [ "{{base_url}}" ], "path": [ "quotes", "{{quote_id}}" ] }, "description": "Detalle con items" } }, { "name": "GET /quotes/{{quote_id}}/items", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/quotes/{{quote_id}}/items", "host": [ "{{base_url}}" ], "path": [ "quotes", "{{quote_id}}", "items" ] }, "description": "Items" } }, { "name": "GET /quotes/{{quote_id}}/events", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/quotes/{{quote_id}}/events", "host": [ "{{base_url}}" ], "path": [ "quotes", "{{quote_id}}", "events" ] }, "description": "Timeline" } }, { "name": "POST /quotes/{{quote_id}}/status", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/quotes/{{quote_id}}/status", "host": [ "{{base_url}}" ], "path": [ "quotes", "{{quote_id}}", "status" ] }, "description": "Cambiar status" } } ] }, { "name": "AI Engine", "item": [ { "name": "GET /ai-engine/settings", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/ai-engine/settings", "host": [ "{{base_url}}" ], "path": [ "ai-engine", "settings" ] }, "description": "Configuración" } }, { "name": "GET /ai-engine/metrics?from=2026-01-01&to=2026-01-31", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/ai-engine/metrics?from=2026-01-01&to=2026-01-31", "host": [ "{{base_url}}" ], "path": [ "ai-engine", "metrics" ] }, "description": "Métricas + deflexión" } }, { "name": "GET /ai-engine/conversations", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/ai-engine/conversations", "host": [ "{{base_url}}" ], "path": [ "ai-engine", "conversations" ] }, "description": "Conversaciones del bot" } }, { "name": "GET /ai-engine/predictions", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/ai-engine/predictions", "host": [ "{{base_url}}" ], "path": [ "ai-engine", "predictions" ] }, "description": "Predicciones" } }, { "name": "GET /ai-engine/duplicates", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/ai-engine/duplicates", "host": [ "{{base_url}}" ], "path": [ "ai-engine", "duplicates" ] }, "description": "Duplicados detectados" } }, { "name": "GET /ai-engine/articles", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/ai-engine/articles", "host": [ "{{base_url}}" ], "path": [ "ai-engine", "articles" ] }, "description": "Artículos generados por IA" } }, { "name": "GET /ai-engine/rag/search?q=password", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/ai-engine/rag/search?q=password", "host": [ "{{base_url}}" ], "path": [ "ai-engine", "rag", "search" ] }, "description": "RAG search sobre KB" } } ] }, { "name": "Migration", "item": [ { "name": "GET /migration/jobs", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/migration/jobs", "host": [ "{{base_url}}" ], "path": [ "migration", "jobs" ] }, "description": "Listar jobs" } }, { "name": "GET /migration/jobs/{{job_id}}?expand=mapping,logs", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/migration/jobs/{{job_id}}?expand=mapping,logs", "host": [ "{{base_url}}" ], "path": [ "migration", "jobs", "{{job_id}}" ] }, "description": "Detalle job" } }, { "name": "GET /migration/jobs/{{job_id}}/records", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/migration/jobs/{{job_id}}/records", "host": [ "{{base_url}}" ], "path": [ "migration", "jobs", "{{job_id}}", "records" ] }, "description": "Registros importados" } }, { "name": "GET /migration/jobs/{{job_id}}/logs", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/migration/jobs/{{job_id}}/logs", "host": [ "{{base_url}}" ], "path": [ "migration", "jobs", "{{job_id}}", "logs" ] }, "description": "Logs del job" } } ] }, { "name": "Microsoft Teams", "item": [ { "name": "GET /teams/settings", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/teams/settings", "host": [ "{{base_url}}" ], "path": [ "teams", "settings" ] }, "description": "Settings" } }, { "name": "GET /teams/channels", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/teams/channels", "host": [ "{{base_url}}" ], "path": [ "teams", "channels" ] }, "description": "Canales enlazados" } }, { "name": "GET /teams/conversations", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/teams/conversations", "host": [ "{{base_url}}" ], "path": [ "teams", "conversations" ] }, "description": "Conversaciones" } }, { "name": "GET /teams/conversations/{{conv_id}}/messages", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/teams/conversations/{{conv_id}}/messages", "host": [ "{{base_url}}" ], "path": [ "teams", "conversations", "{{conv_id}}", "messages" ] }, "description": "Mensajes" } }, { "name": "POST /teams/conversations/{{conv_id}}/send", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/teams/conversations/{{conv_id}}/send", "host": [ "{{base_url}}" ], "path": [ "teams", "conversations", "{{conv_id}}", "send" ] }, "description": "Enviar mensaje" } } ] }, { "name": "Active Directory", "item": [ { "name": "GET /ad/settings", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/ad/settings", "host": [ "{{base_url}}" ], "path": [ "ad", "settings" ] }, "description": "Configuración" } }, { "name": "GET /ad/users?source=azure", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/ad/users?source=azure", "host": [ "{{base_url}}" ], "path": [ "ad", "users" ] }, "description": "Usuarios sincronizados" } }, { "name": "GET /ad/groups", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/ad/groups", "host": [ "{{base_url}}" ], "path": [ "ad", "groups" ] }, "description": "Grupos" } }, { "name": "GET /ad/sync/logs", "request": { "method": "GET", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/ad/sync/logs", "host": [ "{{base_url}}" ], "path": [ "ad", "sync", "logs" ] }, "description": "Bitácora de syncs" } }, { "name": "POST /ad/sync", "request": { "method": "POST", "header": [ { "key": "Authorization", "value": "Bearer {{api_token}}", "type": "text" }, { "key": "Content-Type", "value": "application/json", "type": "text" } ], "url": { "raw": "{{base_url}}/ad/sync", "host": [ "{{base_url}}" ], "path": [ "ad", "sync" ] }, "description": "Disparar sync" } } ] } ], "variable": [ { "key": "base_url", "value": "https://kydesk.kyrosrd.com/api/v1", "type": "string" }, { "key": "api_token", "value": "kyd_xxxxxxxxxxxxxxxx", "type": "string" } ] }