Documentación

Getting started

Create account · Invite team · Configure channels · First ticket

Create account
Invite the team
Your first ticket
Configure email-to-ticket

Tickets

Full workflow: states, priorities, assignment and escalations.

States and priorities
Automatic assignment
Macros and templates
SLA escalations

SLA

Time policies, pre-breach alerts and compliance reports.

Create SLA policies
Pause by state
Alerts and notifications
Compliance reports

Automations

Rules, triggers and actions. No-code setup.

Triggers
Conditions
Chained actions
External webhooks

Knowledge base

Markdown editor, categories, public portal.

Create articles
Categorization
Public portal
Usage metrics

Roles and permissions

Granular per-module control. SSO + SAML on Enterprise.

System roles
Custom roles
SSO + SAML
SCIM provisioning

REST API

Endpoints, authentication, pagination, rate limits.

Token auth
Ticket endpoints
Webhooks
Rate limits

Integrations

Slack, Teams, Jira, GitHub, Zapier, Make.

Slack
Microsoft Teams
Jira
Custom webhooks

Administration

Branding, custom domains, billing, data residency.

Branding
Custom domain
Billing
Compliance and residency

REST API

Simple API. Complex outcome.

Create tickets, read state, sync users and more with consistent REST endpoints. Bearer token auth, cursor-based pagination, signed webhooks.

See API reference GitHub examples

POST /api/v1/tickets

curl -X POST https://api.kydesk.com/v1/tickets \
  -H "Authorization: Bearer YOUR_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "subject": "VPN no conecta",
    "priority": "high",
    "requester_email": "u@empresa.com"
}'

Everything you need to get started.

Getting started

Tickets

SLA

Automations

Knowledge base

Roles and permissions

REST API

Integrations

Administration

Simple API. Complex outcome.

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