ALL SYSTEMS OPERATIONAL

Service status.

Real-time uptime, latency and availability metrics by region.

Web platform
99.99% uptime 路 90d Operational
REST API
99.98% uptime 路 90d Operational
Webhooks
99.97% uptime 路 90d Operational
Email-to-ticket
99.95% uptime 路 90d Operational
Public portal
99.99% uptime 路 90d Operational
Database
100% uptime 路 90d Operational
Search
99.98% uptime 路 90d Operational
Notifications
99.96% uptime 路 90d Operational
30d uptime
99.98%
90d uptime
99.97%
API latency
142ms
Tickets/min
1,240

Incident history

Resolved 2026-06-23 路 Duration: 17 min
Elevated latency in US-East region

Brief latency from DB read-replica maintenance. Resolved with no data loss.

Resolved 2026-06-14 路 Duration: 32 min
Webhooks delayed up to 90s

Webhook queue backlog from traffic spike. We scaled workers horizontally.

Resolved 2026-05-29 路 Duration: 8 min
Email-to-ticket SLA degraded

Email-processing worker without enough throughput. We increased concurrency.

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